No-Refund Policy

As a digital product, the cTrader to MetaTrader Bridge cannot be refunded once purchased. This is our standard policy due to the nature of digital goods.

Refund Request Process

• Refund requests must be submitted within 14 days of purchase.
• A detailed explanation of the functionality issue must be provided.
• Our technical team will verify the issue before processing any refund.
• Approved refunds will be processed within 5-7 business days.

By purchasing our product, you acknowledge and agree to these refund terms.

Support Information

Instead of refunds for configuration or usage issues, we provide extensive technical support:

• 6 months of technical support included with every purchase
• Regular software updates and bug fixes
• Complete setup guidance for non-technical users
• Email and video call assistance during business hours

Our commitment is to ensure your successful experience with our product through dedicated support rather than refunds.

Why We Have This Policy

As creators of digital products, we invest significant time and resources into developing high-quality software solutions.

Our no-refund policy (with the functionality exception) exists for several reasons:

• Digital products cannot be “returned” in the traditional sense once delivered
• It allows us to focus on providing exceptional support rather than processing returns
• The resources saved are reinvested into product improvements and customer service

We believe that our extensive support offering provides much greater value than a refund policy would.